Privacy Policy

We respect privacy and are committed to fully implementing and complying with the Data Protection Principles and all relevant provisions of the Personal Data (Privacy) Ordinance (Cap. 486) (the “PDPO”).

For the purposes of this policy (this “Privacy Policy”), (i) “VinoBuzz”, “we”, “our”, “us” or “ours” is a reference to VinoBuzz Limited, the entity which establishes, develops and operates the e-Store under the brand name “VinoBuzz”, as well as our associated parties involved in the collection of personal data, (ii) “you”, “your” or “yours” is a reference to the person who accesses to or uses our website (the “Website”) and/or our mobile application (the “Mobile App”) or otherwise may provide certain personal data to us, and (iii) “personal data” has its meaning ascribed to it under PDPO. Unless otherwise expressly defined in this Privacy Policy, words and expressions defined in the User Terms and Conditions, of which this Privacy Policy form part, as updated from time to time and is shown at [URL], have the same meanings when used in this Privacy Policy.

PURPOSE OF COLLECTION AND USE OF PERSONAL DATA:

You need not provide any personal data in order to access to, visit or browse our website (the “Website”) and/or download or use our mobile app (the “Mobile App”). When participate in, access, browse, sign up or use any of our services, activities or online content on, in or through the Website and/or the Mobile App, including without limitation products and services of third party sellers (“Sellers”) and our suppliers, service providers and business partners (collectively referred to as the "Services"), personal data is collected from you to enable us, the Sellers or our suppliers, service providers or business partners to provide you with the Services to provide you with the Services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the Services to you. By submitting your personal data you consent to the use of that data as set out in this Privacy Policy Statement, as well as in any applicable Personal Information Collection Statement that may have been presented to you when you submit your personal data.

Personal data collected from you may be used by us for, without limitation:

identifying you and any accounts or records of you with us;
enabling the provision of the Services to you;
conducting identity verification and/or credit or know-your-client checks;
determining and verifying your eligibility for discounts and promotions on the Services;
processing applications or renewal applications for the Services or our business partners’ products and services on your behalf (see section “Direct Marketing” below);
processing enquiries or claims associated with the Services;
processing of payment instructions or collection of amounts outstanding from you in relation to the provision of the Services;
order processing, billing and fulfilment;
creating and maintaining your logged-on identity so that you may use the Website, the Mobile App, software and other platforms without having to log-on again;
enabling us to store your personal data so you do not have to re-enter it each time you purchase a product or service or renew the subscription of a product or service;
direct marketing of the Services (see section “Direct Marketing” below);
direct marketing of the products and services of our business partners (see section “Direct Marketing” below);
designing services for you;
conducting research, statistical analysis and behavioural analysis;
conducting program viewership survey and analysis;
customer profiling and analysing your purchasing preferences;
making suggestions and recommendations to you and other users of our Services or goods and services that may interest you or them;
customising the Website and/or the Mobile App and their content to your particular preferences;
provisioning of customer services;
handling your complaints and enquiries, and handling any claim, action and/or proceedings against us or any party;
fraud prevention and detection;
auditing purposes; and
making such disclosures as required by applicable laws, rules and regulations.

We may also use your personal data for any other purposes directly related to the purpose for which the personal data were originally collected.

TYPES OF PERSONAL DATA COLLECTED:

Types of personal data collected by the Company may include, without limitation:

your personal information and contact information such as your name, gender, date of birth, identity card number, telephone number, social media contact, email address, residential address, mailing address, and billing address;
your business information such as company name, occupation and business title;
your account details or user accounts with respect to your settlement of amounts due from you;
your household income range, and personal interest; and
IP address, real-time geographic location data, browser settings, browsing records, and/or other Internet log information of your computer or mobile device.

If you decline to provide such information, or provide incomplete or incorrect information, this may cause cause a restriction of your access to our Website and/or our Mobile App, or may render us unable to handle an application or request you are making, and may otherwise defeat the objectives of your use of our Website and/or our Mobile App.

DISCLOSURE OF PERSONAL DATA:

Where disclosure is necessary for us to comply with any statutory obligations or requirements, or for us to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, such personal data may be provided to the following parties (whether within or outside Hong Kong):

court of law, law enforcement agency, or other governmental or statutory authority, institution or organisation of a competent jurisdiction;
the Sellers or our suppliers, service providers or business partners, or directors, officers, employees, agents, contractors or other service operators of any of the foregoing, in each case who are involved in the sales and marketing, fulfilment, administration or provision of the Services;
any other person under a duty of confidentiality to us including a member of our group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and
banks, financial institutions, insurance companies, credit card issuing companies or debt collection agencies.

Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be considered as voluntarily provided to the Company on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs.

We may share non-personal data such as anonymised data and aggregated data relating to without limitation sales transactions, user traffic, logistics and warehouse performance publicly and with our partners including without limitation with existing and potential business partners and sellers or suppliers of the goods/services.

CONFIDENTIALITY:

Whilst we shall use commercially reasonable efforts to maintain confidentiality of your personal information and data so provided to us, we do not warrant (and accept no responsibility for) confidentiality of any information or data whether personal or otherwise transmitted through the Website and/or the Mobile App.

SECURITY OF PERSONAL DATA:

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and must not disclose it to any third party. If your mobile number is used for account login and this number is changed or returned to your mobile operator, you shall shall be responsible for updating this with us, by changing the appropriate field to the “[your account]” section of the Website or the Mobile App.

This is important to ensure that your account information will not be accessed by a third party who may have acquired the right to use your previous mobile number. You are solely responsible for securing your account in this particular way, and we shall have no liability to you for any loss or damage in this regard.

RETENTION OF PERSONAL DATA:

Unless there is a mandatory legal requirement for us to keep your personal data for a specified period, we will only retain your personal data for as long as is necessary to fulfil the purpose for which your personal data was originally collected.

In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain the information for a reasonable period, and in accordance with the requirements under the PDPO. We do not offer online facilities for you to delete personal data held by us.

DIRECT MARKETING:

Subject to your explicit consent, from time to time, the Company may use your personal data to send you news, offers, promotions and joint marketing offers and the Company requires your consent for that purpose. We may contact you by email, social media, SMS, text/picture/video message, telephone or mail. Your name, email address, telephone number, contact address, social media contact, date of birth, products and services portfolio information, transaction patterns and behaviors, browsing records, content viewing habits and personal interests held by the Company may be used by the Company in direct marketing of the Services. You may request for us to cease to use your data for the purposes of direct marketing by communicating such request to us, most conveniently through the “unsubscribe” function that may be found within our direct marketing communications.

USE OF COOKIES:

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company's website. We use cookies on our website to:

recognise you whenever you visit this website
obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet
keep track of the items stored in your shopping basket and take you through the checkout process
carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests
target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based advertisements that are personalised to your interests
make your online experience more efficient and enjoyable
enable tighter security

The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identify you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement.

If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some of the functionality of our website.

DEALING WITH ADVERTISERS:

Your correspondence or business dealings with, or participation in promotion of third parties placing advertisements on the Website and/or the Mobile App or other parties found on or through the services of the Website and/or the Mobile App, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and those third parties. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website and/or the Mobile App.

LINKS TO THIRD PARTY WEBSITES:

Vino Buzz or companies that help us provide services may provide links to external websites or online resources. By clicking on third party links on the Website and/or the Mobile App, you acknowledge and agree that Vino Buzz is not associated with, responsible for, or endorses any content, advertising, products, or other materials on or available from such sites or resources. All external websites operated by third parties are the sole responsibilities of their web operators and therefore beyond our control and responsibility. We cannot guarantee the appropriateness, reliability, timeliness, effectiveness, correctness, and completeness of external websites.

DATA ACCESS AND CORRECTION:

You have the right to access, verify or update any of your personal data that we hold. An access request form can be downloaded from the website of the Office of the Privacy Commissioner for Personal Data, Hong Kong.

You may also request for us to correct the personal data that you have accessed if such data is inaccurate. We will handle your request as soon as possible.

Please note that under PDPO, we have the right to charge a reasonable fee for complying with a data access request. Data access and correction requests can be addressed to us (see "How can you contact us" section below).

CONTACTING US:

If you have any query in relation to the Company's privacy policy or you wish to access or correct your personal data held by us, you may contact us as follows:

Email: cs@vino-intel.com